Zhichi

Zhichi Technology (智齿科技) is a Chinese AI-powered customer contact center solutions provider headquartered in Shanghai, China. The company offers an integrated suite of intelligent customer service products including AI Agent (autonomous service bot with 80%+ independent resolution rate and 95%+ Q&A accuracy), AI Copilot (LLM-powered assistant for human agents), and AI Insight (AI-driven quality inspection and analytics). Its platform supports omnichannel engagement across web, app, WeChat mini-programs, public accounts, WhatsApp, Facebook Messenger, LINE, and voice channels. Zhichi is the industry's only provider offering both software and BPO (Business Process Outsourcing) services in a unified solution, operating 7 contact center locations with 2,000+ permanent seats. The company has raised seven rounds of funding from investors including Gaorong Capital, Yonyou, SoftBank Vision Fund, Yunqi Capital, IDG Capital, and ZhenFund, reaching Series D. It serves over 15,000 enterprise clients across retail e-commerce, manufacturing, financial services, gaming, and education sectors in 88+ countries.