Genesys
Experience as a Service
Daly City, United States · Founded 1990 · $4.5B raised
- Headquarters
- Daly City, California
- Employees
- 5001–10000
- Founded
- 1990
- Business Model
- B2B
- Total Funding
- $4.5B
- Last Round
- $1.5B Growth EquityJul 2025
- Rounds
- 4
About
Genesys is a global leader in AI-powered customer experience and cloud contact center solutions, serving more than 8,000 organizations in over 100 countries. Through its Genesys Cloud CX platform, the company enables enterprises to orchestrate personalized customer and employee experiences at scale, combining contact center software, conversational AI, digital engagement, workforce management, and journey analytics.
Summary
Genesys is an Artificial Intelligence company based in Daly City, United States, founded in 1990. It has raised $4.5B in total across 4 rounds, most recently a $1.5B Growth Equity round in Jul 2025. Investors include Salesforce Ventures, Hellman & Friedman and Permira.
Tech & App Stack
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Funding History
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Jul 2025
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Private Equity through Growth Equity — per-round amounts, valuations, and who invested in each round.
Investors
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