How much funding has Genesys raised?

Genesys has raised $4.5B in total funding, most recently a Growth Equity round.

Who are Genesys's investors?

Genesys's investors include Salesforce Ventures, Hellman & Friedman, Permira, ServiceNow Ventures, Zoom Video Communications, TCV.

Where is Genesys headquartered?

Genesys is headquartered in Daly City, California, United States.

What industry is Genesys in?

Genesys operates in Artificial Intelligence, SaaS.

How many employees does Genesys have?

Genesys has 5001-10000 employees.

Genesys

Experience as a Service

Daly City, United States · Founded 1990 · $4.5B raised

Artificial Intelligence

SaaS

Headquarters: Daly City, California
Employees: 5001–10000
Founded: 1990
Business Model: B2B

Total Funding: $4.5B
Last Round: $1.5B Growth EquityJul 2025
Rounds: 4

About

Genesys is a global leader in AI-powered customer experience and cloud contact center solutions, serving more than 8,000 organizations in over 100 countries. Through its Genesys Cloud CX platform, the company enables enterprises to orchestrate personalized customer and employee experiences at scale, combining contact center software, conversational AI, digital engagement, workforce management, and journey analytics.

Summary

Genesys is an Artificial Intelligence company based in Daly City, United States, founded in 1990. It has raised $4.5B in total across 4 rounds, most recently a $1.5B Growth Equity round in Jul 2025. Investors include Salesforce Ventures, Hellman & Friedman and Permira.

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