PetDesk

PetDesk is a veterinary-specific client engagement and clinical operations software platform founded in 2013 in San Diego, California, by Kenneth Tsui, Taylor Cavanah, and Aaron Bannister. The platform serves over 12,000 veterinary clinics and touches more than 18.5 million pets annually, helping practices automate administrative tasks while improving client communication and retention. PetDesk connects directly to practice information management systems (PIMS), streamlining appointment booking, automated reminders, two-way client messaging, integrated phone systems, AI-powered clinical note generation, and custom marketing campaigns. Unlike general healthcare software or disconnected point solutions, PetDesk delivers a complete client engagement ecosystem purpose-built for veterinary workflows, enabling front desk teams to reduce phone volume, DVMs and vet techs to spend more time on patient care, and practice managers to attract and retain clients more effectively.