Klaus
AcquiredAI-powered quality assurance software: Zendesk
Tallinn, Estonia · Founded 2018 · $13.9M raised
- Headquarters
- Tallinn
- Employees
- 51–200
- Founded
- 2018
- Business Model
- B2B
- Website
- klausapp.com
- Total Funding
- $13.9M
- Last Round
- $12.0M Series ANov 2022
- Rounds
- 2
- Acquired by
- ZendeskFeb 2024
About
Klaus was an AI-powered customer service quality assurance platform founded in 2018 in Tallinn, Estonia. The platform enabled support teams to automate quality reviews across 100% of customer interactions, identify coaching opportunities, and improve agent performance using AI-generated insights. Klaus served enterprise customers including Wise, Epic Games, and Zalando before being acquired by Zendesk in January 2024, where it became Zendesk QA.
Summary
Klaus is an Artificial Intelligence company based in Tallinn, Estonia, founded in 2018. It has raised $13.9M in total across 2 rounds, most recently a $12.0M Series A round in Nov 2022. Investors include Creandum, Zendesk and Acton Capital.
Tech & App Stack
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Funding History
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Feb 2024
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Investors
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