Helpfeel

Helpfeel is a Japanese AI-powered self-service support platform that combines AI agents, an intent-prediction search engine, and a human-verified knowledge base to dramatically reduce inbound support volume for enterprises. Founded in 2007 in Silicon Valley as Nota, Inc. and relocated to Kyoto, Japan in 2020, the company now serves 625+ businesses worldwide with a 99% annual renewal rate, helping over 10 million people access instant, accurate answers. The platform uses proprietary intent-prediction technology invented by researcher Toshiyuki Masui to return accurate results in milliseconds, enabling organizations to scale customer support without scaling headcount.