Help Scout
The support platform that helps businesses delight and retain more customers
Cambridge, United States · Founded 2011
- Headquarters
- Cambridge, Massachusetts
- Founded
- 2011
- Business Model
- B2B
- Website
- helpscout.com
- Last Round
- Series BJan 2021
- Rounds
- 4
About
Help Scout is a customer communication platform designed for growing businesses that prioritize human, relationship-based support. Founded in 2011 by Nick Francis, Jared McDaniel, and Denny Swindle, the platform provides a shared inbox, help center, and live chat software that helps over 12,000 customer-facing teams manage support at scale without reducing customers to ticket numbers. Help Scout is fully remote, with team members across 115+ cities, and has facilitated over 950 million customer conversations globally.
Summary
Help Scout is a SaaS company based in Cambridge, United States, founded in 2011. Its most recent funding was a Series B round in Jan 2021. Investors include Zelkova Ventures, Lead Edge Capital and Foundry Group.
Tech & App Stack
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Funding History
Jan 2021
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Funding: Seed through Series B. Amounts, valuations, and investors where available.
Investors
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