Help Scout
The support platform that helps businesses delight and retain more customers
Cambridge, United States · Founded 2011
- Headquarters
- Cambridge, Massachusetts
- Founded
- 2011
- Business Model
- B2B
- Website
- helpscout.com
- Last Round
- Series BJan 2021
- Rounds
- 4
About
Help Scout is a customer communication platform designed for growing businesses that prioritize human, relationship-based support. Founded in 2011 by Nick Francis, Jared McDaniel, and Denny Swindle, the platform provides a shared inbox, help center, and live chat software that helps over 12,000 customer-facing teams manage support at scale without reducing customers to ticket numbers. Help Scout is fully remote, with team members across 115+ cities, and has facilitated over 950 million customer conversations globally.
Summary
Help Scout is a SaaS company based in Cambridge, United States, founded in 2011. Its most recent funding was a Series B round in Jan 2021. Investors include Zelkova Ventures, Lead Edge Capital and Foundry Group.
Tech & App Stack
8 technologies & apps tracked
Create a free account to track companies, build lists, and unlock premium data like the full tech & app stack.
Sign up to view funding chart
Create a free account to see funding visualizations and detailed round data.
Funding History
Jan 2021
Sign up to see all 4 rounds
Full funding history, per-round amounts, and investor participation.
Investors
Similar Companies
Reliance Jio is a next-generation technology platform focused on providing high-quality and affor...
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artifi...
Databricks is the pioneer of the data lakehouse, a unified platform for data science, machine lea...
The national fixed line network in Italy which encompasses all infrastructure required to provide...
AI-powered platform designed for immigration law firms
Claims management and productivity solutions