Haptik

Founded in 2013 and headquartered in Mumbai, India, Haptik is an enterprise conversational AI platform that has pioneered AI-powered innovation, processing over 10 billion conversations and 10 million transactions across 10+ channels and 135 languages for more than 500 enterprise clients. Acquired by Reliance Industries' Jio Platforms in a $100 million transaction in 2019, Haptik now operates as Jio Haptik Technologies Limited and is part of the Jio-Google-Facebook digital ecosystem. Its flagship product, Contakt, enables brands to build and deploy AI agents for customer service, sales, booking, and lead qualification use cases via WhatsApp, RCS, Instagram Direct, Facebook Messenger, and the web. The platform leverages generative AI and large language models to deliver personalized, human-like conversational experiences at scale, serving industries including retail, fintech, healthcare, insurance, travel, and education. Haptik also offers Gen AI consulting services to help enterprises move from proof-of-concept to production deployments.