Gladly
The only customer experience AI built for LTV
San Francisco, United States · Founded 2014 · $153.0M raised
- Headquarters
- San Francisco, California
- Employees
- 201–500
- Founded
- 2014
- Business Model
- B2B
- Website
- gladly.ai
- Total Funding
- $153.0M
- Last Round
- $40.0M Series FSep 2024
- Rounds
- 6
About
Gladly is an AI-powered customer experience platform that puts people—not tickets—at the center of every service interaction. Founded on the belief that CX leaders should not have to choose between operational efficiency and customer devotion, Gladly built a platform that delivers both. Unlike legacy case-centric ticketing systems, Gladly organizes all customer conversations—across voice, email, chat, SMS, and social messaging—into a single lifelong thread per person. Its proprietary Customer AI enables brands to scale personalized self-service through Sidekick (AI agent) while empowering human agents with full customer context at every touchpoint. Customers include Nordstrom, Bombas, and Condé Nast. Gladly targets B2C brands that compete on customer loyalty and long-term value.
Summary
Gladly is an Artificial Intelligence company based in San Francisco, United States, founded in 2014. It has raised $153.0M in total across 6 rounds, most recently a $40.0M Series F round in Sep 2024. Investors include New Enterprise Associates, Greylock Partners and AXA.
Tech & App Stack
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Funding History
Sep 2024
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Series A through Series F — per-round amounts, valuations, and who invested in each round.
Investors
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