Gladly

Gladly is an AI-powered customer experience platform that puts people—not tickets—at the center of every service interaction. Founded on the belief that CX leaders should not have to choose between operational efficiency and customer devotion, Gladly built a platform that delivers both. Unlike legacy case-centric ticketing systems, Gladly organizes all customer conversations—across voice, email, chat, SMS, and social messaging—into a single lifelong thread per person. Its proprietary Customer AI enables brands to scale personalized self-service through Sidekick (AI agent) while empowering human agents with full customer context at every touchpoint. Customers include Nordstrom, Bombas, and Condé Nast. Gladly targets B2C brands that compete on customer loyalty and long-term value.