Dashboard Story

Dashboard Story, Inc., doing business as Duet, is a B2B SaaS company founded by Jing Zhu and headquartered in San Jose, California, building dispatching and fleet management software for non-emergency medical transportation (NEMT), paratransit, and access services providers. The company joined the Spring 2021 cohort of the Techstars Smart Mobility Accelerator. Duet's platform is designed to help fleet operators and transportation service providers of all sizes — from startups running fewer than 100 trips a month to large enterprise providers seeking geographic expansion — manage their entire operation from a single system, covering real-time dispatching, calendar-based scheduling, automated trip assignment, and smart load prediction. The platform accepts bookings from multiple channels including phone calls, email, self-service portals, and broker APIs, and supports wheelchair, stretcher, and ambulatory transport service types. Additional features include multi-method billing and payment processing, customizable contract rates, claims submission to clearinghouses, driver certification tracking, payroll integration, shift scheduling, vehicle maintenance records, rider profiles with trip-status sharing, facility-facing portals, itemized receipts, and a native driver mobile app with turn-by-turn navigation and multi-channel alerts. Duet differentiates itself commercially through outcome-aligned pricing tied to Vehicle Revenue Hours rather than flat per-vehicle fees, so software costs scale with the revenue a provider actually generates rather than fleet size alone — a model the company summarizes as 'we only get paid when you do.' Its mission centers on making mobility services more accessible and affordable for populations in suburban, rural, and underserved areas who depend on NEMT and paratransit services, an area of transportation technology historically underserved by modern software tooling.