Brainfish

Brainfish is an AI-powered customer experience platform founded in 2022 in Sydney, Australia by Daniel Kimber and Ajain Vivek. The company builds ambient AI support agents designed specifically for B2B complexity — delivering intelligent, personalized support across chat, email, in-product, and Slack channels. Its platform ingests a company's existing knowledge base, demos, call recordings, tickets, and Slack conversations to create a living knowledge layer that routes the precise context each AI agent needs at the moment of a customer question. Brainfish's agents achieve high resolution rates (up to 92% in reported deployments), personalize answers by customer plan, role, and account health, and surface upsell signals and next-best actions without requiring an engineering sprint to deploy. The platform is SOC2 Type II certified, ISO 27001 certified, GDPR compliant, and offers US, EU, and AU data residency. In July 2025, the company raised a $6.4M Pre-Series A led by Prosus Ventures.