Agency
Turn customer relationships into your fastest source of growth
- Headquarters
- Boston, Massachusetts
- Employees
- 11–50
- Business Model
- B2B
- Website
- agency.inc
- Last Round
- Series ANov 2025
About
Agency builds AI-powered customer management infrastructure for B2B SaaS companies. Its product, Kai, is an autonomous AI agent that handles the full post-sale customer lifecycle — implementation, adoption monitoring, expansion, renewal negotiation, and churn prevention. Kai integrates across calls, email, Slack, and CRM data, monitoring 1,000+ customer signals in real time. Agency was founded by Elias Torres (formerly Drift) and is backed by Sequoia Capital and HubSpot Ventures.
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