Advisero

Advisero is a Katowice, Poland-based AI company that automates repetitive customer-service cases for contact centers by naturally answering even complex questions, rather than building a simple decision-tree chatbot. Its flagship product, Advisero Enterprise, uses Natural Language Understanding and Machine Learning to power a 24/7 contact-center chatbot that integrates with client systems, guides support agents through processes, and personalizes responses (e.g., by VIP status or applicable discounts). Deployed for clients such as insurer Ergo Hestia, the system handles up to 1,000,000 requests per month and has cut query-handling time nearly threefold. Advisero was founded in 2018 and now employs more than 10 people.