West Corporation

West Corporation is a business communications services company headquartered in Omaha, Nebraska, connecting enterprises and their customers through cloud-based communications, automated outreach, and customer experience platforms. The company operates through two primary brands: Mosaicx, a cloud SaaS platform specializing in customer experience automation using conversational AI, machine learning, and natural language processing; and TeleVox, which provides automated patient engagement and communication solutions to healthcare and pharmacy organizations. West positions itself as a technology partner that makes mission-critical connections more relevant, engaging, and actionable — turning information into insight for clients across industries. The company has been restructured under the West Technology Group umbrella, focusing on AI-driven omnichannel solutions.