Tenfold

Tenfold is a cloud-based computer-telephony integration (CTI) platform that connects CRM systems and communications platforms to give customer-facing teams complete context at every interaction. Founded in 2014 and headquartered in Austin, Texas, Tenfold integrates with leading CRMs including Salesforce and Microsoft Dynamics 365 as well as major phone systems from Cisco, Avaya, and others. The platform enables click-to-call, automatic call logging, real-time customer data pop-ups, and workflow automations that eliminate manual data entry for sales and service teams. By unifying interaction data across disparate systems of record, Tenfold provides organizations with visibility into leading activity-based indicators and measurably improves call agent productivity and customer satisfaction scores.