Talkdesk
Customer Experience. Automated.
San Francisco, United States · Founded 2011 · $497.6M raised
- Headquarters
- San Francisco, California
- Employees
- 1001–5000
- Founded
- 2011
- Business Model
- B2B
- Website
- talkdesk.com
- Total Funding
- $497.6M
- Last Round
- $230.0M Series DAug 2021
- Rounds
- 6
Totals include recorded grants and other qualifying funding, not just equity. What counts toward funding.
About
Talkdesk is a global cloud contact center company founded in 2011 by Tiago Paiva following a hackathon win. The company's Customer Experience Automation (CXA) platform uses AI agents to orchestrate end-to-end customer journeys across voice, digital, and messaging channels. Talkdesk serves enterprises across 18 countries including IBM and Trivago, and has achieved unicorn status with over $1.4 billion raised. Its platform is FedRAMP authorized and HIPAA compliant, targeting regulated industries including financial services, healthcare, and retail.
Summary
Talkdesk is an Artificial Intelligence company based in San Francisco, United States, founded in 2011. It has raised $497.6M in total across 6 rounds, most recently a $230.0M Series D round in Aug 2021. Investors include Whale Rock Capital Management, TI Platform Management and Alpha Square.
Tech & App Stack
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Funding History
Aug 2021
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Funding: Angel through Series D. Amounts, valuations, and investors where available.
Investors
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