Talkdesk

Customer Experience. Automated.

San Francisco, United States · Founded 2011 · $497.6M raised

Employees
1001–5000
Founded
2011
Business Model
B2B
Total Funding
$497.6M
Last Round
$230.0M Series DAug 2021
Rounds
6

About

Talkdesk is a global cloud contact center company founded in 2011 by Tiago Paiva following a hackathon win. The company's Customer Experience Automation (CXA) platform uses AI agents to orchestrate end-to-end customer journeys across voice, digital, and messaging channels. Talkdesk serves enterprises across 18 countries including IBM and Trivago, and has achieved unicorn status with over $1.4 billion raised. Its platform is FedRAMP authorized and HIPAA compliant, targeting regulated industries including financial services, healthcare, and retail.

Summary

Talkdesk is an Artificial Intelligence company based in San Francisco, United States, founded in 2011. It has raised $497.6M in total across 6 rounds, most recently a $230.0M Series D round in Aug 2021. Investors include Whale Rock Capital Management, TI Platform Management and Alpha Square.

Tech & App Stack

8 technologies & apps tracked

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Funding History

Series DSeries DAug 2021
$230.0M

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Investors

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