Redquanta

RedQuanta is a Mumbai-based customer experience intelligence platform that helps brands and retailers audit and improve their customer experience through mystery shopping, analytics, and process penetration software. The company operates India's largest pool of mystery shoppers and conducts audits across more than 2,000 locations spanning India, North America, Australia, the Middle East, and the Far East. RedQuanta's mobile-first SaaS platform enables clients to design customized mystery shopping programs, conduct web and phone audits, competitive audits, and CX implementation workshops. The platform tracks action planning execution at the last mile, providing brands with deep visibility into service standards across their operations. Founded in 2010 by Pankaj Guglani.