Recustomer
Recustomer is an e-commerce company in Tokyo, Japan, founded in 2017. It has raised $4.1M across 2 rounds, most recently a $3.1M Series A in September 2024.
Post-purchase platform built for enterprise scale
- Headquarters
- Tokyo
- Employees
- 11–50
- Founded
- 2017
- Business Model
- B2B
- Website
- recustomer.co
- Total Funding
- $4.1M
- Last Round
- $3.1M Series ASep 2024
- Rounds
- 2
Totals include recorded grants and other qualifying funding, not just equity. What counts toward funding.
Indexed holds 2 funding rounds and 8 investors for this company. The full record is or through the API.
About
Recustomer is a Japanese SaaS platform that automates post-purchase customer support for e-commerce businesses, including returns, exchanges, order cancellations, and delivery tracking. Founded in 2017 and based in Tokyo's Ginza district, the company serves online retailers looking to improve customer retention and repeat purchase rates by transforming post-purchase interactions into re-engagement opportunities. The platform includes a coupon-based remarketing mechanism that converts return and cancellation events into new sales, and integrates with major e-commerce systems such as ecforce. Recustomer has raised funding from Coral Capital, ALL STAR SAAS FUND, and Gazelle Capital.
Summary
It lists 11–50 employees. It has raised $4.1M in total across 2 rounds, most recently a $3.1M Series A round in Sep 2024. Investors include SBI Investment, All Star SaaS Fund and Coral Capital.
Tech & App Stack
3 technologies & apps tracked
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Funding History
Sep 2024
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Funding: Venture Round through Series A. Amounts, valuations, and investors where available.
Investors
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