PointAI

PointAI is an AI-powered co-pilot platform for e-commerce customer support that automates repetitive tasks for customer experience teams. The core product is a customizable AI support agent built on GPT-based language models that serves as the primary frontline support, capable of handling a significant portion of customer queries without human intervention — including processing refunds, order cancellations, and delivery issues. The platform integrates seamlessly with a business's existing tools and internal knowledge bases to deliver accurate, personalized responses and streamline workflows. By automating routine customer interactions and extracting actionable insights, PointAI enables support teams to focus on complex problems, reducing support costs while improving customer satisfaction. The company has active clients in Uzbekistan, Kazakhstan, the United States, and Cyprus, and raised $180,000 in seed funding from Plug and Play Tech Center, DOMiNO Ventures, and AloqaVentures in early 2024.