Palona

Palona is the AI operating layer for physical businesses, proven first in restaurants. It builds AI agents that capture customer demand, understand live operations, and coordinate the workflows that help restaurants grow revenue and execute with consistency, building for the people running the floor rather than to replace them. Its Ordering Agent takes full orders, sends them straight to a location's POS, and answers menu and hours questions around the clock, while its Catering Agent runs the catering conversation from first reply to submitted brief and recommends based on party size, budget, and dietary restrictions. An Operations Intelligence product connects directly to a location's existing security cameras to cover guest experience, food safety, and cleanliness. Its team are engineers and researchers who have built and scaled products at Google, Meta, Tinder, and DoorDash.