OhMD

OhMD is an AI-enabled omni-channel patient communication platform built for physician practices overwhelmed by high inbound call volume. Its hero-in-the-loop model uses AI voice and text agents (including its Nia AI agent) to automatically handle routine patient requests such as appointment scheduling, prescription refills, common questions, and call deflection, while allowing staff to step in seamlessly when human expertise is needed. All patient conversations across phone, SMS, and web are unified in a single inbox, giving practices full visibility and control. Customers report reducing staff-handled call volume by up to 68%, saving 2-3 staff hours per day, and improving patient satisfaction scores. OhMD is headquartered in Burlington, Vermont and serves over 40,000 healthcare providers.