Mattersight
Acquired
- Headquarters
- Chicago, Illinois
- Employees
- 51–200
- Founded
- 2006
- Business Model
- B2B
- Website
- mattersight.com
- Total Funding
- $12.0M
- Last Round
- $6.0M Venture RoundDec 2013
About
Mattersight Corporation developed SaaS-based enterprise behavioral analytics software for customer service operations. The platform analyzed millions of customer interactions to predict caller personality types and route them to optimally matched agents, improving resolution rates and customer satisfaction. Acquired by NICE Systems in August 2018 for approximately $90 million.
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