KIM
KIM is an artificial intelligence company in Dover, United States, founded in 2023.
Customer Support, Redefined, Not Replaced.
- Headquarters
- Dover, Delaware
- Employees
- 11–50
- Founded
- 2023
- Business Model
- B2B
- Website
- kim.cc
About
Kim (kim.cc) is an AI-native agentic BPO (business process outsourcing) company that delivers customer support as a managed service for e-commerce brands, primarily on Shopify. The platform combines AI automation — resolving 70-90% of support tickets automatically — with a team of trained human CX professionals ('Sentinels') who monitor, validate, and continuously improve AI responses. Kim targets direct-to-consumer brands seeking to reduce support costs by up to 40% while maintaining high customer satisfaction, and integrates with over 100 tools including Shopify, Zendesk, and Gorgias. The company is headquartered in Dover, Delaware.
Summary
It lists 11–50 employees.
Tech & App Stack
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