KIM

Kim (kim.cc) is an AI-native agentic BPO (business process outsourcing) company that delivers customer support as a managed service for e-commerce brands, primarily on Shopify. The platform combines AI automation — resolving 70-90% of support tickets automatically — with a team of trained human CX professionals ('Sentinels') who monitor, validate, and continuously improve AI responses. Kim targets direct-to-consumer brands seeking to reduce support costs by up to 40% while maintaining high customer satisfaction, and integrates with over 100 tools including Shopify, Zendesk, and Gorgias. The company is headquartered in Dover, Delaware.