Keatext

Keatext is a Montreal-based AI text analytics company founded in 2014 (some sources cite 2010 for earlier work). The platform helps businesses synthesize large volumes of unstructured customer and employee feedback from channels such as reviews, surveys, and support tickets. Using proprietary NLP and GPT-powered analysis, Keatext automatically surfaces key themes, identifies areas of friction, and generates natural language reports that enable CX, product, and marketing teams to take action. Customers include enterprise brands such as Lenovo and Intuit. The platform is GDPR-compliant and SOC 2-certified, with integrations into leading CX and survey tools.