Intercom
The AI customer service company
San Francisco, United States · Founded 2011 · $125.0M raised
- Headquarters
- San Francisco, California
- Employees
- 1001–5000
- Founded
- 2011
- Business Model
- B2B
- Website
- intercom.com
- Total Funding
- $125.0M
- Last Round
- $125.0M Series DMar 2018
- Rounds
- 1
About
Intercom is the AI customer service company on a mission to help businesses deliver exceptional customer experiences at scale. Founded in 2011 in San Francisco, Intercom pioneered in-app messaging for customer communication and has evolved into a comprehensive AI-first customer service platform. Its flagship product, Fin AI Agent, resolves complex customer queries autonomously across every channel, while the Intercom Suite combines AI with a full help desk for seamless human-AI collaboration. The platform serves thousands of businesses globally and surpassed $400M in annual recurring revenue. Intercom's AI customer service vision centers on continuously improving resolution rates through every interaction, with Fin approaching $100M in ARR as a standalone product.
Summary
Intercom is an Artificial Intelligence company based in San Francisco, United States, founded in 2011. It has raised $125.0M in total across 1 round, most recently a $125.0M Series D round in Mar 2018. Investors include Kleiner Perkins, GV and Bessemer Venture Partners.
Tech & App Stack
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Funding History
Mar 2018
Investors
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