Forethought
The most advanced generative AI agent for customer support
San Francisco, United States · Founded 2018 · $82.0M raised
- Headquarters
- San Francisco, California
- Employees
- 51–200
- Founded
- 2018
- Business Model
- B2B
- Website
- forethought.ai
- Total Funding
- $82.0M
- Last Round
- $65.0M Series COct 2020
- Rounds
- 2
About
Forethought builds agentic AI systems for enterprise customer support, featuring specialized agents for omnichannel issue resolution, ticket triage and classification, insight discovery, and quality assurance scoring. The platform processes over 52 million requests per day and has delivered more than $1 billion in ROI for customers including Upwork, Grammarly, Airtable, and Datadog. Forethought emphasizes human-centered AI that makes support work faster, smarter, and simpler, and has raised $115M+ from investors including NEA and Village Global. In March 2026, Zendesk announced a proposed acquisition of Forethought.
Summary
Forethought is an Artificial Intelligence company based in San Francisco, United States, founded in 2018. It has raised $82.0M in total across 2 rounds, most recently a $65.0M Series C round in Oct 2020.
Tech & App Stack
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Funding History
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Oct 2020
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Series C through Series B — per-round amounts, valuations, and who invested in each round.
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