Forethought

Forethought builds agentic AI systems for enterprise customer support, featuring specialized agents for omnichannel issue resolution, ticket triage and classification, insight discovery, and quality assurance scoring. The platform processes over 52 million requests per day and has delivered more than $1 billion in ROI for customers including Upwork, Grammarly, Airtable, and Datadog. Forethought emphasizes human-centered AI that makes support work faster, smarter, and simpler, and has raised $115M+ from investors including NEA and Village Global. In March 2026, Zendesk announced a proposed acquisition of Forethought.