Convin

Convin is a Bengaluru-based AI contact center platform founded in 2021 by four IIT Delhi alumni — Ashish Santhalia (CEO), Atul Shree, Durgesh, and one other co-founder. The company builds AI-backed software that records, transcribes, and analyzes 100% of customer conversations across calls, chat, and email, transforming raw interaction data into actionable intelligence for sales, support, compliance, and collections teams. Its product suite includes an AI Phone Call agent (human-like voicebot for inbound/outbound), Real-Time Agent Assist (live coaching during calls), Automated QA (auto-scoring of all conversations), Supervisor Assist, Automated Agent Coaching, and Convin Insights (voice of customer analytics). Convin built a 7-billion parameter LLM specifically for Indian contact centers and supports 20+ languages for speech-to-text. The company raised $6.5 million in a Series A round in August 2024, and was ranked 6th on LinkedIn's Top Startups 2025 in India. Its customers include companies across healthcare, banking and finance, BPO, insurance, edtech, and real estate sectors.