Cogito
AcquiredReal-time AI coaching for contact center agents
Boston, United States · Founded 2007 · $97.0M raised
- Headquarters
- Boston, Massachusetts
- Employees
- 201–500
- Founded
- 2007
- Business Model
- B2B
- Total Funding
- $97.0M
- Last Round
- $25.0M Convertible NoteAug 2020
- Rounds
- 4
About
Cogito combines Emotion AI and Conversation AI into an innovative platform that provides real-time coaching and guidance to contact center agents. The platform gives supervisors visibility into live conversations from distributed teams, continuously monitors customer and employee experience, and delivers moment-by-moment behavioral guidance powered by AI. Cogito's proprietary models assess emotional connections between customers and agents to improve handle times, revenue, and satisfaction outcomes. The company has been acquired by Verint and now operates as part of Verint's CX/EX intelligence suite.
Summary
Cogito is an Artificial Intelligence company based in Boston, United States, founded in 2007. It has raised $97.0M in total across 4 rounds, most recently a $25.0M Convertible Note round in Aug 2020. Investors include Goldman Sachs, OpenView and Battery Ventures.
Funding History
Aug 2020
Sign up to see all 4 rounds
Series B through Convertible Note — per-round amounts, valuations, and who invested in each round.
Investors
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