Real-time AI coaching for contact center agents
Cogito combines Emotion AI and Conversation AI into an innovative platform that provides real-time coaching and guidance to contact center agents. The platform gives supervisors visibility into live conversations from distributed teams, continuously monitors customer and employee experience, and delivers moment-by-moment behavioral guidance powered by AI. Cogito's proprietary models assess emotional connections between customers and agents to improve handle times, revenue, and satisfaction outcomes. The company has been acquired by Verint and now operates as part of Verint's CX/EX intelligence suite.