Capacity
Capacity CX Automation Platform
Founded 2017 · $76.0M raised
- Employees
- 201–500
- Founded
- 2017
- Business Model
- B2B
- Website
- capacity.com
- Total Funding
- $76.0M
- Last Round
- $50.0M Series ESep 2026
- Rounds
- 2
About
Capacity is a unified CX automation platform that powers every support activity, from AI agent self-service to agent assist and post-call automation to outbound campaigns, with one AI Knowledge Orchestration Layer. Founded in 2017 by David Karandish and Chris Sims and headquartered in St. Louis, Capacity helps contact centers reduce costs, improve CSAT, and support both AI agents and human agents. The platform connects a team's tech stack to answer questions, automate repetitive support tasks, and serve more than 20,000 customers with billions of automated interactions.
Summary
Capacity is an Artificial Intelligence company, founded in 2017. It has raised $76.0M in total across 2 rounds, most recently a $50.0M Series E round in Sep 2026.
Tech & App Stack
9 technologies & apps tracked
Every product and vendor across these categories, with where each signal came from.
Create a free account with 25 free credits every month, no card needed, to unlock the full tech & app stack, funding history, and valuations.
Funding History
Sign up to view the funding chart
Create a free account with 25 free credits every month, no card needed, to unlock funding history, valuations, and tech stacks.
Sep 2026
Sign up to see all 2 rounds
Series D through Series E — per-round amounts, valuations, and who invested in each round.
Similar Companies
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artifi...
Databricks provides a unified data and AI platform that helps enterprises build and run applicati...
Genesys empowers more than 8,000 organizations worldwide with Genesys Cloud, an agentic AI experi...
Palantir Technologies builds data integration and analytics platforms (Gotham and Foundry) for go...
Qlik helps organizations turn trusted, contextual data into insights and actions through an integ...
IFS provides Industrial AI and software that helps businesses manufacture and service goods while...
Your company? Embed this profile
Add the live badge to your site — it stays current as your funding data updates.
<a href="https://indexed.vc/companies/capacity"><img src="https://indexed.vc/api/badge/company/capacity" alt="Capacity on Indexed.vc" width="260" height="76" /></a>