Capacity
Capacity CX Automation Platform
University City, United States · Founded 2017 · $114.0M raised
- Headquarters
- University City, Missouri
- Employees
- 201–500
- Founded
- 2017
- Business Model
- B2B
- Website
- capacity.com
- Total Funding
- $114.0M
- Last Round
- $50.0M Series ESep 2026
- Rounds
- 3
Totals include recorded grants and other qualifying funding, not just equity. What counts toward funding.
Indexed holds 3 funding rounds for this company. The full record is or through the API.
About
Capacity is a unified CX automation platform that powers every support activity, from AI agent self-service to agent assist and post-call automation to outbound campaigns, with one AI Knowledge Orchestration Layer. Founded in 2017 by David Karandish and Chris Sims and headquartered in St. Louis, Capacity helps contact centers reduce costs, improve CSAT, and support both AI agents and human agents. The platform connects a team's tech stack to answer questions, automate repetitive support tasks, and serve more than 20,000 customers with billions of automated interactions.
Summary
Capacity is an Artificial Intelligence company based in University City, United States, founded in 2017. It has raised $114.0M in total across 3 rounds, most recently a $50.0M Series E round in Sep 2026.
Tech & App Stack
9 technologies & apps tracked
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Funding History
Sep 2026
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Funding: Series C through Series E. Amounts, valuations, and investors where available.
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