Anecdote

Anecdote (now rebranded as Clarity) is an AI-powered customer experience platform that helps businesses collect, analyze, and act on customer feedback at scale. The platform unifies feedback from multiple channels — including support chats, reviews, and social media — applying NLP models to detect sentiment, categorize themes, and surface actionable insights without manual tagging. Clarity also offers agentic AI customer service capabilities, enabling companies to auto-resolve support tickets, route conversations, and maintain human oversight via built-in guardrails. The platform is SOC 2 compliant and meets GDPR and HIPAA standards, with customers including large global brands managing tens of millions of monthly interactions.