Agency AI

Agency is an AI agent platform for customer success teams, built around an AI agent named Kai. The platform monitors every customer signal across a company's entire book of business — including emails, calls, Slack messages, support tickets, and product usage — to deliver real-time health scores, automatic risk alerts, and proactive expansion opportunities. Agency enables customer success leaders to identify churn risk months before renewal, surface expansion opportunities when usage patterns shift, and equip their teams with full account context before every conversation. The platform targets B2B SaaS companies that need to scale their customer success operations without proportionally growing headcount. Agency is backed by Sequoia Capital.