Afiniti
AI-driven behavioral pairing for contact centers
San Francisco, United States · Founded 2006 · $130.0M raised
- Headquarters
- San Francisco, District of Columbia
- Employees
- 1001–5000
- Founded
- 2006
- Business Model
- B2B
- Website
- afiniti.com
- Total Funding
- $130.0M
- Last Round
- $130.0M Series DOct 2018
- Rounds
- 1
About
Afiniti is an AI data and software company that uses behavioral pairing technology to optimize how customers and agents are matched in contact center environments. Founded in 2006 by Zia Chishti in Washington, D.C., Afiniti's AI-driven decisioning platform has operated in 18+ countries and generated over $2.5B in verified incremental value for enterprise clients. The company serves major telecommunications, financial services, and healthcare companies globally.
Summary
Afiniti is a Software Development company based in San Francisco, United States, founded in 2006. It has raised $130.0M in total across 1 round, most recently a $130.0M Series D round in Oct 2018.
Tech & App Stack
4 technologies & apps tracked
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Funding History
Oct 2018
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