AI-driven behavioral pairing for contact centers
Afiniti is an AI data and software company that uses behavioral pairing technology to optimize how customers and agents are matched in contact center environments. Founded in 2006 by Zia Chishti in Washington, D.C., Afiniti's AI-driven decisioning platform has operated in 18+ countries and generated over $2.5B in verified incremental value for enterprise clients. The company serves major telecommunications, financial services, and healthcare companies globally.
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