Afiniti
AI-driven behavioral pairing for contact centers
San Francisco, United States · Founded 2006 · $130.0M raised
- Headquarters
- San Francisco, District of Columbia
- Employees
- 1001–5000
- Founded
- 2006
- Business Model
- B2B
- Website
- afiniti.com
- Total Funding
- $130.0M
- Last Round
- $130.0M Series DOct 2018
- Rounds
- 1
Totals include recorded grants and other qualifying funding, not just equity. What counts toward funding.
About
Afiniti is an AI data and software company that uses behavioral pairing technology to optimize how customers and agents are matched in contact center environments. Founded in 2006 by Zia Chishti in Washington, D.C., Afiniti's AI-driven decisioning platform has operated in 18+ countries and generated over $2.5B in verified incremental value for enterprise clients. The company serves major telecommunications, financial services, and healthcare companies globally.
Summary
Afiniti is an Artificial Intelligence company based in San Francisco, United States, founded in 2006. It has raised $130.0M in total across 1 round, most recently a $130.0M Series D round in Oct 2018. Investors include Vista Credit Partners.
Tech & App Stack
4 technologies & apps tracked
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Funding History
Jul 2020
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Funding: Series D. Amounts, valuations, and investors where available.
Investors
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