Ada Support
Making service extraordinary for everyone
Toronto, Canada · Founded 2016 · $195.5M raised
- Headquarters
- Toronto
- Employees
- 201–500
- Founded
- 2016
- Business Model
- B2B
- Total Funding
- $195.5M
- Last Round
- $130.0M Series CMay 2021
- Rounds
- 4
About
Ada is the trusted leader in agentic customer experience, with more than 550 AI agents deployed globally for enterprise brands. Powered by the ACX Operating Model — a combination of technology, methodology, and expertise — enterprises can create and manage high-performing AI agents that deliver personalized interactions across chat, voice, and email in over 50 languages. Since 2016, Ada has powered more than 6.4 billion interactions for global brands like Ancestry, Cebu Pacific, Pinterest, Square, and Sky. The platform enables autonomous resolution of over 80% of support inquiries, helping businesses deliver extraordinary customer service at scale while controlling costs.
Summary
Ada Support is an Artificial Intelligence company based in Toronto, Canada, founded in 2016. It has raised $195.5M in total across 4 rounds, most recently a $130.0M Series C round in May 2021. Investors include Bessemer VP, FirstMark Capital and Accel.
Funding History
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May 2021
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Seed through Series C — per-round amounts, valuations, and who invested in each round.
Investors
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