Ada
AI customer service trusted by enterprises
Toronto, Canada · Founded 2016 · $222.3M raised
- Headquarters
- Toronto
- Employees
- 201–500
- Founded
- 2016
- Business Model
- B2B
- Website
- ada.cx
- Total Funding
- $222.3M
- Last Round
- $1.8M GrantMar 2025
- Rounds
- 4
About
Ada is an AI-native customer service platform on a mission to make customer experience extraordinary for everyone. The platform deploys AI agents that autonomously resolve customer conversations across every channel—messaging, voice, and email—in 85+ countries and multiple languages. Ada's ACX (AI Customer Experience) operating model includes the ACX Platform for deploying and continuously improving AI agents, the ACX Practice for guided implementation, and ACX Experts for ongoing optimization. Customers including Square, Pinterest, YETI, and Monday.com use Ada to achieve high automated resolution rates, reduce average handle time, and deliver personalized experiences at scale. Founded in 2016, Ada has powered more than 4 billion customer interactions globally.
Summary
Ada is an Artificial Intelligence company based in Toronto, Canada, founded in 2016. It has raised $222.3M in total across 4 rounds, most recently a $1.8M Grant round in Mar 2025. Investors include Leaps by Bayer, Spark Capital and June Fund.
Tech & App Stack
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Funding History
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Mar 2025
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Series A through Grant — per-round amounts, valuations, and who invested in each round.
Investors
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