Ada
formerly Ada CXAI customer service trusted by enterprises
Toronto, Canada · Founded 2016 · $216.3M raised
- Headquarters
- Toronto
- Employees
- 201–500
- Founded
- 2016
- Business Model
- B2B
- Website
- ada.cx
- Total Funding
- $216.3M
- Last Round
- $1.8M GrantMar 2025
- Rounds
- 6
Totals include recorded grants and other qualifying funding, not just equity. What counts toward funding.
About
Ada is an AI-native customer service platform on a mission to make customer experience extraordinary for everyone. The platform deploys AI agents that autonomously resolve customer conversations across every channel—messaging, voice, and email—in 85+ countries and multiple languages. Ada's ACX (AI Customer Experience) operating model includes the ACX Platform for deploying and continuously improving AI agents, the ACX Practice for guided implementation, and ACX Experts for ongoing optimization. Customers including Square, Pinterest, YETI, and Monday.com use Ada to achieve high automated resolution rates, reduce average handle time, and deliver personalized experiences at scale. Founded in 2016, Ada has powered more than 4 billion customer interactions globally.
Summary
Ada is an Artificial Intelligence company based in Toronto, Canada, founded in 2016. It has raised $216.3M in total across 6 rounds, most recently a $1.8M Grant round in Mar 2025. Investors include Bessemer Venture Partners, FirstMark Capital and Accel.
Tech & App Stack
7 technologies & apps tracked
Every product and vendor across these categories, with where each signal came from.
Create a free account with 25 free credits every month, no card needed, to unlock the full tech & app stack, funding history, and valuations.
Funding History
Mar 2025
Sign up to see all 6 events
Funding: Seed through Grant. Amounts, valuations, and investors where available.
Investors
Similar Companies
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artifi...
Databricks provides a unified data and AI platform that helps enterprises build and run applicati...
ByteDance is a Chinese technology company that utilizes AI to distribute content based on users' ...
Genesys empowers more than 8,000 organizations worldwide with Genesys Cloud, an agentic AI experi...
Your company? Embed this profile
Add the live badge to your site — it stays current as your funding data updates.
<a href="https://indexed.vc/companies/ada"><img src="https://indexed.vc/api/badge/company/ada" alt="Ada on Indexed.vc" width="260" height="76" /></a>