Ada

Ada is an AI-native customer service platform on a mission to make customer experience extraordinary for everyone. The platform deploys AI agents that autonomously resolve customer conversations across every channel—messaging, voice, and email—in 85+ countries and multiple languages. Ada's ACX (AI Customer Experience) operating model includes the ACX Platform for deploying and continuously improving AI agents, the ACX Practice for guided implementation, and ACX Experts for ongoing optimization. Customers including Square, Pinterest, YETI, and Monday.com use Ada to achieve high automated resolution rates, reduce average handle time, and deliver personalized experiences at scale. Founded in 2016, Ada has powered more than 4 billion customer interactions globally.