Verbal

Verbal is an AI platform that automates clinical quality assurance, chart-note audits, and call compliance for healthcare teams. It audits every interaction and note—telemedicine calls, chart notes, AI voice and chat agents, and in-person encounters—against a customer's internal standards and accreditation frameworks such as TJC, CHAI, or URAC. The HIPAA-compliant desktop app captures phone and video interactions without a telephony project, giving digital health companies, payers, health plans, and medical groups 100% coverage instead of sampling less than 1% of interactions. Customers use it to cut manual compliance costs and raise protocol adherence in real time.