The AI Service Desk for MSPs
Thread is an AI service desk built for managed service providers (MSPs), combining real-time chat, unified inbox, workflow automation, and AI agents. Its Service Intelligence layer captures every ticket, call, and interaction to automate triage, routing, documentation, and resolution—transforming reactive support into proactive, AI-native service delivery. Founded in 2019 by Mark Alayev and Matthew Linn, Thread has raised $30M total.
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