Sorry As A Service

Sorry as a Service is a B2B customer retention platform that enables businesses to send personalized physical apologies and delights to customers via postal mail, triggered at a touch of a button. The platform helps companies minimize reputational damage from service failures, express their human side, and convert unhappy customers into loyal revenue-generating ones. Founded at the Garage48 hackathon in Estonia in 2014, the team spans London, Tallinn, Riga, and Paris, and won the Techstars London accelerator.