Ophelos

Ophelos is an AI-native debt resolution service that helps companies recover overdue payments while supporting customers toward financial stability. The platform combines machine learning with a customer-first collections approach, including vulnerability detection through its Olive model, and reports more than 500,000 customers supported. Founded in 2019 by Amon Ghaiumy, Paul Chong and Qingchen Wang, Ophelos is now part of Intrum and serves clients across major European markets with localized teams. It sells to businesses and interacts directly with people who owe money, aiming for higher recoveries and a more compassionate collections experience.