Neru Health

Neru Health is a vertical AI company transforming chronic care by automating patient support and resupply operations for durable medical equipment (DME) providers and specialty clinics. The platform uses clinician-trained voice and text AI to deliver 24/7 patient troubleshooting, adherence coaching, and supply management. At its core is Chronos AI, a proprietary digital phenotyping engine that personalizes patient engagement across behavioral and clinical archetypes. Neru initially focused on consumer sleep therapy but pivoted to a B2B model targeting DME providers managing CPAP machines and related devices, where staffing shortages and manual processes created a significant operational gap. Early outcomes include 10-20% improvements in medical device adherence, 30%+ reduction in human support calls, 20% lift in patient satisfaction, and labor cost reductions of up to 60%. The company raised a $4 million venture round at a $16 million valuation cap and graduated from both the Harvard IQSS Startup Foundry and ERA in New York.