Lucidya

Lucidya is an AI-native unified customer experience management (CXM) platform built specifically for the Arab world. Founded in Jeddah, Saudi Arabia in 2016, Lucidya's proprietary AI engine understands 15 distinct Arabic dialects—from Khaliji to Maghrebi—enabling enterprises, governments, and SMEs to monitor social media conversations, analyze sentiment, engage customers, and extract actionable CX insights in real time. The platform connects customer-facing channels including social media, digital media, surveys, and support into a single intelligence system. Lucidya serves organizations across the MENA region and has grown to 201-500 employees.