Kayako
AcquiredScale Support. Not Headcount.
Jalandhar, India · Founded 2001
- Headquarters
- Jalandhar
- Employees
- 51–200
- Founded
- 2001
- Business Model
- B2B
- Website
- kayako.com
- Acquisition Date
- Mar 2018
About
Kayako is an AI-first customer support and help desk platform, headquartered in Austin, Texas, that helps businesses scale support without scaling headcount. Its AI agent, Kay, triages tickets, drafts replies, and autonomously resolves cases across email, live chat, and social channels, integrating with help desks like Zendesk, Freshdesk, Intercom, and Salesforce. Customers including Trilogy, Aurea, and Khoros have used Kayako to cut ticket backlogs and reduce support costs significantly.
Summary
Kayako is a SaaS company based in Jalandhar, India, founded in 2001. Investors include ESW Capital.
Tech & App Stack
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Funding History
Mar 2018
Investors
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