Edify Technologies
One window for every conversation.
- Headquarters
- Boulder, Colorado
- Founded
- 2015
- Website
- edify.co
- Total Funding
- $472K
About
Edify was a cloud contact center platform (CCaaS/CPaaS) that unified voice, chat, SMS, email, and digital engagement channels in a single no-code interface. Its flagship product, Edify CX, combined contact center as a service with real-time communications platform capabilities and AI-powered self-service tools including IVR, chatbots, and workflow orchestration. The platform served enterprise customers seeking an omnichannel customer experience solution with built-in AI. Founded in 2018 and headquartered in Santa Monica, California, Edify was acquired by Avaya in May 2024 to extend Avaya's enterprise CX portfolio. The Edify CX technology has since been integrated into Avaya's platform, rebranded as Avaya Infinity.
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