Echopass Corporation provided IP-based cloud contact center solutions as a service for mid-to-large enterprises and government agencies, including voice, email, chat, and fax channels. Its EchoSystem integration platform combined carrier services, CRM software, hosted ACD, IVR, and agent performance optimization. Founded in 2000 and headquartered in Pleasanton, California, Echopass was acquired by Genesys in October 2013.
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