DigitalGenius

DigitalGenius is an AI agent platform purpose-built for ecommerce customer experience. The platform combines conversational AI, visual AI for warranty and product defect detection, and generative AI powered by OpenAI to fully resolve pre- and post-purchase customer queries without human intervention. Deep integrations with shipping carriers, ecommerce platforms, ERPs, and payment providers allow the agent to autonomously process refunds, generate return labels, investigate lost packages, and recommend products. Customers including On Running and other global brands report 90%+ automation rates and significant reductions in customer wait times.