Decagon
The AI concierge for every customer.
San Francisco, United States · Founded 2023 · $481.0M raised
- Headquarters
- San Francisco, California
- Employees
- 51–200
- Founded
- 2023
- Business Model
- B2B
- Website
- decagon.ai
- Total Funding
- $481.0M
- Last Round
- $250.0M Series DJan 2026
- Rounds
- 5
About
Decagon is an enterprise AI platform for customer support that deploys intelligent agents across voice, chat, and email channels using OpenAI's GPT-4 and o1 models. It serves enterprises including Duolingo, Chime, and ClassPass, achieving 70-95% deflection rates, and recently raised $250M at a $4.5B valuation.
Summary
Decagon is an Artificial Intelligence company based in San Francisco, United States, founded in 2023. It has raised $481.0M in total across 5 rounds, most recently a $250.0M Series D round in Jan 2026. Investors include Andreessen Horowitz, Accel and Bain Capital Ventures.
Tech & App Stack
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Funding History
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Mar 2026
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Series A through Tender Offer — per-round amounts, valuations, and who invested in each round.
Investors
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