Cavos

Cavos is an AI-powered voice agent platform purpose-built for enterprise contact centers in the BFSI (Banking, Financial Services, and Insurance) sector, with a primary focus on the APAC market. Founded in 2024 by Johan Antlov and Ramdhan Hidayat, Cavos replaces traditional BPO-led customer service with intelligent voice AI that handles thousands of outbound calls daily for use cases including payment reminders, collections, customer onboarding, and sales. The platform also includes AI Quality Assurance tooling that audits 100% of customer interactions in real-time across calls and chats, and an AI Agent Coaching module for monitoring and improving human agent performance. Cavos supports over 30 languages including Bahasa Indonesia, Malay, and Singlish, is ISO 27001 certified, and supports both cloud and on-premise deployment. Enterprise customers include Telkomsel, BRI Life, and Indosat. The company is backed by Antler, Tenity, and Iterative Accelerator.