Bright Pattern

Bright Pattern is an omnichannel contact center software company founded in 2010 and headquartered in South San Francisco, California. The platform provides businesses with a unified cloud-based solution for managing customer interactions across voice, digital, and AI-powered channels through a single agent desktop. Bright Pattern is consistently rated the highest omnichannel contact center platform for capabilities, value, and ease of use on TrustRadius and Gartner, with more than 500 customers across 30 countries. The platform features native support for all channels including voice, chat, email, SMS, and social messaging, alongside AI contact center capabilities, predictive dialing, interactive voice response, workforce management, and omnichannel quality management. Bright Pattern also offers a unique mobile app, Bright Pattern Mobile, enabling customers to connect with any employee across any channel via mobile device. The company provides deep CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and ServiceNow.