AloTech

AloTech is Turkey's largest cloud-based call center software platform, providing businesses with a next-generation omnichannel contact center solution powered by Google Cloud. The platform enables sales and support teams to manage all customer interactions — inbound and outbound voice calls, chat, IVR, and digital channels — from a single screen, with no on-premise infrastructure required. AloTech's AI-powered features include smart call routing, self-service IVR, real-time performance reporting, and AI-driven analytics that convert customer interaction data into operational insights. The platform integrates via open APIs with CRM, ERP, BI, and in-house software systems, and operates on a pay-as-you-go model with 24/7 support. AloTech serves over 650 clients including Teleperformance, Webhelp, Concentrix, and Armut, handling over 65 million call minutes per month and supporting more than 20,000 users.